We are immersed in services every day. We use the internet, we watch television, we travel on public transport, we shop, we drink coffee and eat at restaurants, we use government services, and we go to movies. In the United States, employment in the service industries has steadily risen from around 60% of the overall population in the 1950s to around 90% today. In most Western countries, approximately 70% of GDP is currently generated by services. Service design has a growing significance for designers. Service design requires new design skills. Services are not tangible and physical. Services change over time. Service design is concerned with more than aesthetics or surfaces of things. It is concerned with creating better service experiences. Today designers create diverse and complex experiences of products, services, and spaces. This course covers the methods and skills needed by a designer to design services, experiences and systems of products and services.